Privacy Policy

At Excursiones Peregringo (hereinafter referred to as “we” or “the company”), based in Madrid, Spain, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, both online and offline, and how we offer you control over that information, in compliance with the applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).

 

1. Information We Collect

We collect various types of personal information when you use our services, including:

  • Identification Data: Name, surname, email address, phone number, postal address.
  • Payment Information: Bank details necessary to process payments (through secure payment platforms).
  • Reservation and Preferences Information: Details about the selected routes, accommodation, transportation, meal preferences, etc.
  • Browsing Data: Information about your usage of our website (IP address, device type, browser, pages visited, and time spent on the site).
  • Guided Route Information: Data provided for the planning of routes, including your specific needs (preferred language, mobility requirements, etc.).

2. Purposes of Data Processing

The information we collect is used for the following purposes:

  • Provision of Our Services: Management of accommodation, transportation, meals, and other services related to the Camino de Santiago routes.
  • Guided Routes: Organization of personalized routes, in both Spanish and English, with professional guides.
  • Communication with the User: Responding to inquiries, sending booking confirmations, providing information about requested services, and sending updates.
  • Service Improvement: Conducting customer satisfaction surveys and enhancing the user experience.
  • Compliance with Legal Obligations: To comply with applicable legal and tourism regulations.

3. Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds:

  • Contractual Performance: Data processing necessary for the performance of the services requested (reservations, guided routes, etc.).
  • Compliance with Legal Obligations: In some cases, data may be processed to comply with legal obligations (e.g., invoicing).
  • Consent: If required, we will obtain your explicit consent to send you promotional communications about our routes and services, which you can withdraw at any time.

4. Who We Share Your Information With

At Excursiones Peregringo, we do not sell, rent, or lease your personal information to third parties, except in the following cases:

  • Service Providers: We may share your data with service providers necessary for the proper provision of our services, such as transportation companies, accommodations, restaurants, guides, and payment platforms. These providers are obligated to protect your data in accordance with applicable laws.
  • Legal Obligations: If required by law or by a competent authority, we may share your personal data to comply with legal obligations or resolve disputes.
  • Affiliated Companies: If necessary, we may share your data with affiliated or related companies to offer you products and services related to our activities.

5. User Rights

In accordance with applicable data protection laws, you have the following rights:

  • Access: The right to obtain confirmation of whether we are processing your personal data and to access it.
  • Rectification: The right to correct inaccurate or incomplete personal data.
  • Erasure: The right to request the deletion of your personal data when it is no longer needed for the purposes for which it was collected.
  • Objection: The right to object to the processing of your data in certain circumstances.
  • Data Portability: The right to receive your data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
  • Restriction of Processing: The right to request the restriction of the processing of your data in certain circumstances.

To exercise these rights, you can contact us by sending a request to go@excursionesperegringo.es

 

6. Data Security

We are committed to taking the necessary security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use advanced technologies and appropriate security procedures to safeguard your data.

 

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or for as long as required by applicable laws and regulations, such as those related to billing and contract management.

 

8. Cookies

Our website uses cookies to enhance user experience and analyze how you interact with the site. You can configure your browser to accept or reject cookies according to your preference.

 

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and users will be informed of significant changes.

 

10. Contact

If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please feel free to contact us:

  • Email: go@excursionesperegringo.es
  • Phone: +34 662 26 84 58